DBCatch & Domain Registration/Management Terms & Conditions

General Terms

dbCatch offers a public facing domain backorder service, we will only undertake business and services related to domain backordering in the uk domain market. We shall ensure relevant knowledge of legislation and systems when operating as a business in this sector.

We offer a varied price domain backorder system where you the user can select a minimum of £50.00, up to a maximum of £1,000.00 for a domain back order. Payment is only requested when a domain name has been successfully caught by the system.

Domain backorders can be added via your user panel, we only allow one backorder per domain name so if we are succesful in registering the backorder the domain name will appear in your account to manage, once payment has been made.

All business will be completed with due diligence as required by our customers avoiding any situation which may result in a conflict of interest between our operating business and you as a customer.

All customers must agree to abide by applicable laws and regulations in their own operating country and ours (United Kingdom) when using our services. Any clients found to be breaking any or or regulation in relation to operating laws or our services will have their accounts terminated and any future registration attempts will be blocked.

Domain Registrations

When successfully registering a backordered domain name with ourselves you agree to the underlying Nominet .UK Registry Terms & Conditions, which can be found here.

All data provided by yourselves will be validated by our team top ensure the data provided is accurate. Information is validated against an inviduals billing details, or if a company is using the service then Companies House (or the relevant in other territories) to confirm accurate user data.

Any information that doesn’t meet our strict requirements, then further data will be requested to verify identity before you are able to use the service. Any information that proves to be incorrect after registration could result your domain name being suspended and/or terminated if your details are not updated and validated correctly.

Domain Expirations

We expect most customers to transfer successful back orders away from our platform, but if domains are left under our management, the following applies:

If you request that you no longer wish to have your domain name renewed by us, or after your failure to pay any renewal fees due, the domain name will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30-day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period.

If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price.

This must be requested by email before the 80th day after your domain has expired.

Your domain will enter a Pending Delete status on the 90th day for five days at which point it is not possible to renew your domain name, your domain will then made available for resale through a third-party registrar by Nominet.

DBCatch will not guarantee the renewal of a domain name after this happens.

Domains are expected to be transferred away from the DBCATCH tag within 30 days of registration, For any domains left under our management:

For domain name renewals and expiries, we will issue an expiry notice to you, by email, no more than 28 days prior and no less than 7 days prior to the expiry date of the domain. We will allow you to renew a domain name and maintain the registration in your own name if you request the renewal at any point up to one day before the point at which Nominet would cancel and delete the domain name, provided that such renewal does not breach any of our terms and conditions or of the Nominet Terms and Conditions of Domain Name Registration. You will be required to complete our data verification form and agree to the current terms and conditions at the time you request your renewal.

Customer Service Level Commitments

We will acknowledge receipt of all customer communications, requests or complaints within one working day and will complete requests within three working days of the initial contact.

All customer service communication will be via email, unless stated otherwise in direct contact via email then telephone calls may take place, depending on the support required.

Complaints & Appears

If you're not satisfied with our service level commitments or our performance, please make a complaint through our contact page. We take every complaint seriously and will attend to it promptly until it is resolved. If the issue relates to UK domain registrations, renewals or expiry, and is unresolved, you may escalate the complaint to Nominet or request a free domain transfer. Once we have received your complaint, you will receive an acknowledgement email within 1 working day, more often than not sooner.

Abuse contact

If you are aware of a violation of our Terms of Use and Service Policy, please report it in as much detail as possible using the contact details on our website or email us at acliforda@gmail.com. We take abuse of our services very seriously and will immediately investigate your reports and concerns.

Domain Transfers

As stated above, domain transfers away from the registrar tag DBCATCH are expected within 30 days of a successful backorder.

As stated above domain transferes can requested from you user panel after the invoice for the domain name has been made, tag releases are automated and will be processed by our system every hour. For a domain transfer we aim to complete all requests within 24 hours, usually sooner.

Nominet (the .uk registry) charge £12.00 for a domain transfer which is incurred as an additional fee on top of our invoice for the backordered domain name, some registrars offer a free tag release which we also provide.

Invoicing

An invoice is automatically generated when a domain name is caught and payment for the invoice is due within 7 days, failure to pay within the seven days, or any extra days agreed with ourselves will break they agreement you have with us. The name will then be sold or auctioned in public and your user account on drop.co.uk and any related services will be banned and any future bookings on your account will be removed.

Invoices are taken on over a seven day period as the time it would take to chase users for outstanding payments wouldn't allow us to develop the system further and spend time doing necessary upgrades and fixes to the site and server. We feel that seven days is more than suitable for a relatively low fee invoice, and when booking a name your agree to the seven day invoicing.

Contact Information

DBCatch
4 Paddock Street, Wigston, Leicester, Leicestershire, LE18 2AN (UK)

Telephone: 07530352515

Customer Service Email: E-Mail us!